We will continually monitor our service standards and listen to our customers views, making improvements where necessary. If you would like to comment on our services, whether good or bad, please e-mail firstname.lastname@example.org.
Complaints can be made in person, in writing or by e-mail (to the same aforementioned email address:
Taliesin Arts Centre
Our aim is to resolve your complaint efficiently and within the following timescales: we will acknowledge your comments within 3 working days of receipt, and respond within 15 working days to inform you of our findings.
If you are unhappy with any aspect of our response you can contact us again with your concerns and, if appropriate, our findings and proposed resolution will be reviewed by a senior manager.