Ticketing Policies

Discounts
For under 18s, full-time students,Passport to Leisure, Junior Passport to Leisure, people in receipt of a state pension or Jobseeker's Allowance and people in receipt of DLA (patron's carer comes free). Proof of entitlement may be requested

Parties & Schools
Group bookings of 8 or more seats benefit from a 10% discount on all Taliesin events, (discount may be taken on both full price and concessionary tickets). Special schools prices are often available and school parties may bring one free accompanying teacher for every ten pupils. This does not apply to private hire events.


Refunds and exchanges
Please note tickets are not refundable. In certain circumstances, tickets may be exchanged for an alternative performance, however tickets must be returned and received at Box Office at least 24 hours in advance of the screening or performance. We must have the tickets returned to us in order to offer this service. There is a charge of £1 for this service. This does not apply to private hire events.

 

Reprints

If you lose your tickets, we are able to reprint them for a £1 fee as long as a named customer booked the tickets.

 

Children under 2

Where your child is under 2 years of age, and is sitting on your lap, you should purchase a Parent & Baby lapseat. The ticket is one standard ticket price and allows a parent and baby to take up one seat.

 

Children/Certificated events

Our Duty staff reserve the right to refuse admission to unaccompanied children if deemed inappropriate to the event. For cinema screenings we abide by classification decisions made by the BBFC, and reserve the right to refuse entry to anyone felt to be underage who cannot provide identification to prove otherwise. For further information regarding film certificates please click here.


Waiting Lists

We offer a waiting list service for sold out events, so that customers can be contacted should seats later become available. Customers wishing to be placed on the waiting list for any event must provide an e-mail address for contact, plus the number of seats required. The customer at the head of the list will be notified of available seats and must book within 24hrs. Reservations not paid for within 24hrs will go to the next person on the waiting list or put back on general sale if no customers are waiting.


Live Stream events

Live stream broadcasts are classed as 12A by default, except where noted otherwise. The 12A certificate is a temporary certificate for content which the British Board of Film Classification (BBFC) has not examined, and is valid for 7 days after the live performance only. When the production company then submits a recording of the same performance to the BBFC for classification, it may receive a higher or lower delayed live stream performance classification.

For further information regarding film certificates please click here.

The live stream performance timings given in the brochure and on this website are approximate as they are under the control of the production company e.g. National Theatre.

 

The Spice Time Credit scheme

This autumn we have introduced a scheme run by the charity Spice, where those who give their time for free in the community can earn Time Credits which can be exchanged for tickets for Taliesin performances where the Spice logo is shown.

As a thank you for the contribution of time to their community or service, individuals can earn one Time Credit for each hour of time given. They can then ‘spend’ Time Credit vouchers to access events at Taliesin.

Selected shows are linked to the Spice scheme. Spice community members should simply call in to Taliesin box office with their vouchers stating that they will be redeeming them as part or full ‘payment’ for tickets (at a rate of 2 Time Credits per performance).

The following logo can be seen against selected events on our website, brochure, posters and/or flyers, which are included in the scheme.

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Hynt - a national access scheme for Welsh theatres and venues

In order to support our customers with disabilities, Taliesin Arts Centre has operated an informal scheme for some years, which gives a complimentary ticket to carers and personal assistants.

Since March 2015 , we have joined a new national access scheme in Wales called Hynt, which is a  network of thirty venues across Wales committed to making sure that art and culture is for everyone.

Hynt cardholders will be entitled to a ticket free of charge for a personal assistant or carer at all the theatres and arts centres participating in the scheme.

This means we will not be continuing with our existing scheme and you will need to re-apply to become a Hynt member.  We are making this change because we believe that Hynt will be of huge benefit to our customers.  It will enable you to access performances and activities across a range of venues in Wales by being part of the national scheme.

You can get an application form online at www.hynt.co.uk or www.hynt.cym or if you would prefer, you can request a paper version by contacting our box office on 01792 602060.

We have been phasing out our existing access scheme gradually since March 2015. We are at the stage now where those eligible for the carer/assistant free ticket concession should be a holder of a Hynt card. If you have not yet obtained a Hynt card, we strongly urge that you follow the advice above as soon as you can.

Hynt_web.jpg

If you have any questions or concerns about Taleisin Arts Centre’s switch to Hynt, please do not hesitate to contact s on 01792 602060.